Skip to content
Current section:Industries

Current section:Ecommerce

For ecommerce companies

Ecommerce systems built for products that need more than a standard catalog

BUILT creates guided purchase experiences, custom product logic, subscription flows, integrations, and administrative tools for businesses where the right product, quantity, price, or purchase path depends on more than a simple product selection.

Guided commerce path

  1. Customer needs
  2. Product logic
  3. Recommended option
  4. Purchase

Operational layer

  • Products
  • Pricing
  • Availability
  • Subscriptions
  • Customer data
  • Integrations
Customer inputs determine the path. Business systems stay connected behind it.

Not every customer knows which product to buy

When product choice depends on property details, service area, configuration, inventory, subscription rules, or other customer-specific inputs, a standard product grid can shift too much responsibility onto the buyer.

  • Customers may not understand which product configuration fits their needs
  • Product quantity or pricing may depend on multiple inputs
  • Inventory, subscriptions, or eligibility can change the available purchase path
  • A disconnected recommendation flow creates friction before checkout

One purchase, multiple inputs

  • Customer details
  • Product rules
  • Pricing
  • Availability
  • Subscription choice
  • Operational data

Recommended purchase path

The purchase experience works best when customer inputs and operational rules stay connected.

Guide the customer while keeping the business in control

The customer should see a simple path to the right product, while the business retains control over products, rules, pricing, subscriptions, orders, and the integrations behind the experience.

Customer inputs

  • Location
  • Product needs
  • Property or account details
  • Preferences
  • Configuration choices
  • Billing preference

Commerce logic

  • Product rules
  • Quantity calculations
  • Pricing logic
  • Availability
  • Subscription configuration
  • Recommendation logic

Business operations

  • Product management
  • Customer records
  • Orders
  • Subscription management
  • Integrations
  • Continued platform support

DescribeDetermineRecommendBuy

Support across the full guided purchase experience

BUILT can take ownership of the customer journey, the commerce logic behind it, or the operational systems that connect product selection to checkout. That work often spans website development, custom platforms, integrations and automation, and ongoing development.

Guided product selection

Help customers reach the right product

Structured questions and decision logic can narrow a complex catalogue into the product, quantity, plan, or configuration that fits the customer’s actual needs.

  • Multi-step product finders
  • Recommendation logic
  • Product configuration
  • Eligibility and service-area rules
  1. Customer inputs
  2. Rules
  3. Narrowed options
  4. Recommended product

Subscriptions and checkout

Carry the recommendation into the transaction

Once the correct product or plan is identified, the purchase flow should preserve that configuration through subscription choice, cart, checkout, and order creation.

  • Subscription options
  • Custom pricing logic
  • Cart and checkout flows
  • Connected order creation
  1. Recommended product
  2. Billing choice
  3. Order summary
  4. Checkout

ProductQuantityPriceFrequency

Ecommerce operations

Keep products, customers, and purchase rules manageable

The business should be able to manage the products, customers, orders, and operational information behind the purchase experience without hard-coding routine changes into the front end.

  • Product-management tools
  • Customer and order administration
  • Pricing and promotion controls
  • Integrations and ongoing development
  1. Admin controls

    • Products
    • Pricing
    • Rules
  2. Product and pricing data

    • Catalogue
    • Availability
    • Subscriptions
  3. Customer-facing experience

    • Finder
    • Recommendation
    • Checkout

Start with the engagement that fits the purchase flow

Some ecommerce teams need clarity around an inherited store or complicated purchase process. Others are ready to build a guided flow, custom checkout logic, or a larger connected commerce platform.

  • Focused review

    Starting at$2,500

    Use a focused review to understand how product selection, pricing, subscriptions, checkout, and operational systems currently fit together.

    • Multi-location systems review
    • Workflow review
    • Technical roadmap

    Discuss a systems review

  • Defined project

    Starting at$15,000

    Use a defined project for a guided product finder, subscription flow, custom checkout, product-management tool, integration, or broader ecommerce rebuild.

    Discuss a project

  • Ongoing development

    Starting at$6,000/month

    Use ongoing development for new functionality, pricing and product changes, integrations, troubleshooting, and continued optimization of the purchase experience.

    Discuss an ongoing partnership

Focused improvements may also be scoped when the work is narrow and clearly defined.

Commerce systems built around how customers actually choose

Bugsdrop recommended custom pest plan with subscription options based on household details

Bugsdrop

A guided plan builder that turns household details into the right pest-control subscription

BUILT created a custom ecommerce flow that uses customer location, home size, property details, pest concerns, and billing preferences to determine the appropriate product, quantity, and subscription path.

  • Guided multi-step product selection
  • Product and quantity logic
  • Subscription and pricing rules
  • Connected checkout
  • Product and customer administration

View the Bugsdrop case study

Built for ecommerce teams with more complex purchase logic

Common ecommerce situations

  • Customers need help choosing the right product
  • Product quantity depends on customer inputs
  • Pricing changes based on configuration or subscription
  • Inventory or eligibility affects the purchase path
  • Checkout has become disconnected from product selection
  • Internal teams need better control over product and customer data

Usually a good fit when

  • The product requires more guidance than a standard catalogue
  • Business rules determine what the customer should buy
  • Subscriptions or recurring purchases are part of the model
  • Product selection needs to connect directly to checkout
  • Custom integrations are part of the purchase flow
  • The platform needs continued technical ownership

Start a conversation

What does your customer need help choosing?

Share what customers need to tell you, which rules determine the product or price, and where the current purchase flow becomes difficult. BUILT can help turn that logic into a clearer connected ecommerce experience.